Privacy Policy

Last Updated: October 2025

About Us

JivaHerb is owned and operated by [Your Company Name], a company incorporated under the Companies Act, 2013, with registered office at [Your Address]. We are committed to protecting your privacy and handling your data responsibly under applicable Indian laws and regulations.

Throughout this document, ‘we’, ‘us’, ‘our’ refers to [Your Company Name]. When we say ‘you’ or ‘your’, it means YOU.

What Personal Information We Collect

When you use our website www.jivaherb.in, we may collect:

Information You Provide:

• Name, email address, phone number, contact details
• Date of birth, age, gender
• Residential address, shipping address, postal code
• Username and password for your account
• Payment information (credit/debit card details)
• Browsing history on our website
• Any information shared in support requests or surveys

Information We Receive From Other Sources:

• Updated delivery status from shipping carriers
• Address information from logistics partners
• Payment confirmation from payment gateways

Information Collected Automatically:

• IP address, browser type, operating system
• Pages you visited, links clicked, time spent on website
• Cookies and tracking technologies
• Device information

You can choose not to share certain information, but this may limit your access to our services.

Why We Collect Your Information

We collect your information to:

• Register and verify your account
• Process your orders and payments
• Deliver products to you
• Communicate with you about orders and services
• Respond to your queries and complaints
• Send promotional offers (with your consent)
• Improve our website and services
• Personalize your shopping experience
• Display interest-based advertisements
• Prevent fraud and illegal activities
• Comply with legal and regulatory requirements

How We Collect Information

We collect information when you:

• Register an account on www.jivaherb.in
• Place an order
• Browse our website
• Contact us for support
• Fill out surveys

We use cookies, tracking pixels, and similar technologies to understand how you use our website. These help us improve functionality and provide personalized content.

Note: Our website may contain links to third-party websites. We are not responsible for their privacy practices. Some browsers have “Do Not Track” features; our website is not currently configured to respond to these signals.

Your Consent

By accessing www.jivaherb.in and providing your personal information, you consent to our collection and use of your data as described in this Privacy Policy. This includes consent for sharing your information as outlined below.

When We Share Your Information

We do NOT sell or rent your personal information for profit.

We may share your information with:

• Logistics partners — to deliver your orders
• Payment gateway providers — to process your payments
• Business associates — to fulfill your requests
• Legal authorities — when required by law or to prevent fraud
• Regulatory bodies — for compliance and reporting
• Marketing partners — to send promotional content (with your consent)
• Data processors — who handle information on our behalf under strict confidentiality agreements

All third-party partners are contractually required to:

• Use your information only for authorized purposes
• Maintain strict confidentiality
• Implement appropriate security measures
• Retain data only for specified periods

Data Security & Protection

We are committed to protecting your personal information through:

Technical Safeguards:

• SSL (Secure Socket Layer) encryption on all data transmission
• Secure payment gateways
• Firewalls and intrusion detection systems
• Regular security audits and vulnerability assessments

Administrative Safeguards:

• Limited access to personal information (authorized personnel only)
• Employee confidentiality agreements
• Regular staff training on data protection
• Strict password and authentication protocols

Physical Safeguards:

• Secure server facilities with restricted access
• Data backup systems
• Fire and disaster protection measures

Important: Internet transmissions cannot be 100% secure. We are not liable for disclosure due to transmission errors or unauthorized third-party acts. By using our website, you accept this limitation.

How Long We Keep Your Data

We will delete your data when no longer needed, unless required by law to retain it.

Your Rights

Under Indian law, you have the right to:

Access

Request a copy of all personal information we hold about you (within 30 days)

Correction

Ask us to correct inaccurate or incomplete information immediately

Deletion

Request deletion of your personal information (subject to legal obligations). You can update or delete information online on www.jivaherb.in or email contact@jivaherb.in

Withdraw Consent

Stop us from using your information based on your consent at any time

Opt-Out of Marketing

Unsubscribe from promotional emails by:

• Clicking “Unsubscribe” in our emails
• Replying “STOP” to SMS/WhatsApp messages
• Emailing contact@jivaherb.in with subject “Unsubscribe”
• Updating preferences in your account on www.jivaherb.in

Lodge a Complaint

File a grievance if you believe we’re misusing your information

Cookies & Tracking

We use three types of cookies:

Essential Cookies

Required for website function (login, payments, cart). Cannot be disabled.

Performance Cookies

Help us understand how you use the site. Require your consent.

Marketing Cookies

Enable personalized ads and retargeting. Require your consent.

You can manage cookies through your browser settings. Disabling cookies may affect your browsing experience.

Children’s Privacy

Our website is not intended for children under 18 years. Minors cannot:

• Make purchases on our website
• Register an account
• Submit personal information

If we discover we’ve collected data from a child without parental consent, we will delete it immediately. Parents who believe their child’s information was collected can contact us.

Data Storage & Technology

Your personal information is stored on secure servers using technologies compliant with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices) Rules, 2011
• Consumer Protection Act, 2019

We use appropriate encryption, physical security, and regular security reviews to protect your data.

Changes to This Policy

We review this Privacy Policy regularly and may update it anytime without prior notice. Changes become effective immediately upon posting on www.jivaherb.in.

Your responsibility: Check this page periodically for updates. Continued use of our website means you accept the updated policy.

Contact Us

For Privacy Questions:

Email: contact@jivaherb.in
Subject: “Privacy Policy Query” or “Data Protection Request”
Response: Within 48 hours

For Grievances (as per Information Technology Act 2000 & Consumer Protection Act 2019):

Email: contact@jivaherb.in
Subject: “Grievance – [Issue Description]”

Grievance Officer:

Email: contact@jivaherb.in
Response Commitment: Acknowledgment within 48 hours; Resolution within 30 days

Mailing Address:

JivaHerb
[Your Address]
[City], [State] [PIN Code]
India

Website: www.jivaherb.in

Legal Compliance

This Privacy Policy is compliant with:

• Section 43A of Information Technology Act, 2000
• Rule 4 of IT (Reasonable Security Practices) Rules, 2011
• Intermediaries Guidelines and Digital Media Ethics Code Rules, 2021
• Consumer Protection Act, 2019

By using www.jivaherb.in, you agree to this Privacy Policy. Your trust is important to us.